Frequently Asked Questions

No. SignalTender is an independent software platform that aggregates state and local procurement opportunities from public sources. It is not operated by any government agency.

SignalTender covers validated state, county, city, and higher-education procurement portals and normalizes those records into one feed. Coverage expands over time as additional sources pass validation.

No. SignalTender focuses on state and local opportunities today, including city, county, and higher-education buyers.

You can browse opportunities without paying. Paid plans unlock full details, attachments, addenda tracking, buyer contact information, advanced filters, and full pagination.

Plans are differentiated by how many active states you can track at once. Higher tiers increase active-state capacity and add additional operational features.

Yes. You can update active states from your account settings. State changes are subject to your plan limit and a cooldown window between changes.

Choosing a plan starts Stripe checkout for subscription payment. After successful payment, your subscription is provisioned and account access is tied to the purchase email.

Yes. You can manage or cancel your subscription from your account. Access remains active through the end of the current paid period unless otherwise stated at checkout.

This policy is still being finalized. Until a written policy is published, purchases are treated as non-refundable and non-prorated by default.

Temporary answer while policy details are finalized.

Sign-in is email-link based. Use the same email address you used at checkout and we will send a secure sign-in link to access your account.

Data collection runs throughout the day, and updates are published in batches every few hours. Timing can vary by source portal availability and change activity.

SignalTender reflects data from source procurement portals, and source systems can change or correct records at any time. Always verify critical submission details against the originating portal before final bid actions.

The fastest path is through your account after sign-in, where support context can be tied to your subscription and tracked opportunities. We prioritize issues affecting access, billing, and data correctness.

Authentication is handled through secure Clerk email-link sign-in, and billing is processed by Stripe. SignalTender does not store your payment card details directly.

A formal SLA policy is being finalized and is not currently part of checkout commitments. We monitor platform health continuously and will publish SLA terms when approved.

Temporary answer while policy details are finalized.