Seminole County • FL • opengov
Call Monitoring and Quality Assurance Services
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Summary
Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team. The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience.
Full description
Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team. The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience.
Attachments
- W-9.pdf
- Sample_Purchase_Order.pdf
- Call_Monitoring_and_Quality_Assurance_Services.pdf
- Insurance_Requirements.pdf
- Draft_Agreement.pdf
- SIMILAR_PROJECT_EXPERIENCE_5.docx
- SIMILAR_PROJECT_EXPERIENCE_8.docx
- SIMILAR_PROJECT_EXPERIENCE_10.docx
- INSURANCE_CONFIRMATION.docx
- E-Verify_Affidavit.pdf
- Foreign_Country_of_Concern_Attestation.pdf
- Human_Trafficking_Affidavit.pdf
- Americans_with_Disabilities_Affidavit.pdf
Contact
- Email:
- cgrein@seminolecountyfl.gov
- Phone:
- (407)665-2148
- Title:
- Senior Financial Division Manager
- Address:
- [object Object]
Addenda
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